By purchasing from Gold Medal Supplements you agree to the following terms:
Due to the consumable nature of our products, Gold Medal Supplements has a strict policy of absolutely no cancellations of orders, no returns and no refunds. All sales are final! There will be no exceptions to these terms at any time.
Shipping is performed Monday thru Friday. There are no weekend shipments made.
Once you place your order, Gold Medal Supplements will ship your order in a timely fashion (typically same or next day, except on weekends), but does not guarantee this will always be the case. Gold Medal Supplements makes every possible attempt to ship as fast as possible, but occasionally certain situations may arise, such as delays in the company receiving raw materials to make products, or inclement weather etc. These are things that are out of our control, and as such, you agree that you will not hold Gold Medal Supplement liable in any way for these events or delays. Once an order is placed the customer agrees that the sale is FINAL.
Gold Medal Supplements ships in the manner in which we deem best at that time. (Typically the United States Postal Service). Delays and lost packages are always possible (although unlikely) but customer understands that these events are out of the control of Gold Medal Supplements, and as such customer agrees to not hold Gold Medal Supplements responsible in any way for delays, losses or damage to orders.
We encourage customers to contact the Postal Shipping Service with any questions or concerns about the whereabouts of your package. (Have your tracking number handy for this when contacting them!) Gold Medal Supplements will not be able to tell you anything more than what tracking already shows you… so please do not contact the company with questions about package whereabouts. Please contact the Postal Service for this. They are equipped to give you more information on your packages location or status than we can possibly tell you. Here is their contact information should you need it…
Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Although extremely rare, if the potential loss of your order is a concern to you… you may contact Gold Medal Supplements PRIOR to placing your order to purchase insurance for your order.
Once your Gold Medal Supplements order has shipped, (tracking is maintained for all orders as proof of shipment) you agree that Gold Medal Supplements has fulfilled it’s obligation to you, and that you will not hold Gold Medal Supplements liable in any way for losses, delays or damage caused by shipping carriers during transit. These things customer shall remedy directly with shipping carrier.
If losses, delays or damage should happen with your order, you agree to contact the appropriate shipping company who is handling your order and take the matter up with them. Most shippers can run a trace to try to locate your package and / or may offer some level of insurance for lost or damaged parcels. Gold Medal Supplements is not involved in this process in any way. This is solely between you and the delivery carrier company.
All orders, when processed, will be subject to current merchant fees and applicable taxes.
By your purchase, you affirm that you agree to all of these terms.